Cancellation policy for consumers
In the event that you are a consumer within the meaning of § 13 BGB (German Civil Code), i.e. you make the purchase for purposes that can predominantly be attributed neither to your commercial nor your self-employed professional activity, you have a right of revocation in accordance with the following provisions.
Right of revocation
You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took or has taken possession of the goods.
In order to exercise your right of withdrawal, you must inform us: Nelson Machado, Rendsburgerstrasse 4b, 20359 Hamburg, telephone: 040 31793600, email: email@example.com, by means of a clear statement (e.g. a letter, fax or email sent by post) of your decision to withdraw from this contract. You may use the attached model revocation form, which is not mandatory. In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund.
We may refuse to make a refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us or to any third party without delay and in any event within fourteen days at the latest from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods. You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing the condition, properties and functionality of the goods.
Sample cancellation form
If you want to cancel the contract, please fill out this form and send it back.
To Nelson Machado, Rendsburgerstrasse 4b, 20359 Hamburg, e-mail: firstname.lastname@example.org, fax:
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*):
– Ordered on (*)/received on (*)
– Name of the consumer(s):
– Address of the consumer(s):
– Signature of the consumer(s) (only in case of communication on paper)
(*) Delete as applicable.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal shall not apply to the supply of goods which are not prefabricated and for the production of which an individual choice or provision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer or to the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after supply.
According to § 356 (5) BGB, a right of withdrawal expires in the case of a contract for the supply of digital content not contained on a physical data carrier if the trader has commenced performance of the contract after the consumer has expressly agreed that the trader will commence performance of the contract before the end of the withdrawal period and has confirmed that he is aware that he will lose his right of withdrawal by giving his consent when performance of the contract commences.
End of the right of withdrawal